inSided incident

[US Communities] - Activity stream not updating + Issues posting new content from control

Major Resolved View vendor source →

inSided experienced a major incident on October 26, 2023 affecting Status of our US Community Infrastructure, lasting 11h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2023, 07:29 PM UTC
Resolved
Oct 27, 2023, 07:06 AM UTC
Duration
11h 36m
Detected by Pingoru
Oct 26, 2023, 07:29 PM UTC

Affected components

Status of our US Community Infrastructure

Update timeline

  1. investigating Oct 26, 2023, 07:29 PM UTC

    US communities are currently experiencing an issue with new content not showing in the activity stream as well as posting new content from Control. Our team has already identified the issue and are actively working on a solution.

  2. monitoring Oct 26, 2023, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results. Please contact our support team if you are experiencing any issues [email protected]

  3. resolved Oct 27, 2023, 07:06 AM UTC

    This incident has been resolved. If you still experience any issues please reach out to us via our support portal.