inSided incident

US and EU Communities - Currently experiencing issues with community loading

Major Resolved View vendor source →

inSided experienced a major incident on September 10, 2024 affecting Status of our US Community Infrastructure, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 05:03 PM UTC
Resolved
Sep 10, 2024, 06:03 PM UTC
Duration
59m
Detected by Pingoru
Sep 10, 2024, 05:03 PM UTC

Affected components

Status of our US Community Infrastructure

Update timeline

  1. investigating Sep 10, 2024, 05:03 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2024, 05:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2024, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2024, 06:03 PM UTC

    This incident has been resolved. We have made load balancing adjustments at the database layer to prevent this from happening again. Please reach out to [email protected] with any questions.