inSided experienced a minor incident on October 4, 2024 affecting Email notifications and Email Notifications, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Email notificationsEmail Notifications
Update timeline
- identified Oct 04, 2024, 12:25 PM UTC
We have identified an issue causing users to receive email notifications for every reply in a subscribed topic, rather than the expected behavior of only receiving a single notification for the first new reply since the user's last visit. Our team is actively investigating the cause and working to restore the default notification behaviour with high priority.
- monitoring Oct 04, 2024, 01:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 04, 2024, 01:48 PM UTC
Email volumes should be back to normal now - any more follow up issues then please email [email protected].