Innovo incident

Phone Service Issue

Major Resolved View vendor source →

Innovo experienced a major incident on October 7, 2018 affecting Customer Support, lasting 18h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2018, 10:50 PM UTC
Resolved
Oct 08, 2018, 05:12 PM UTC
Duration
18h 21m
Detected by Pingoru
Oct 07, 2018, 10:50 PM UTC

Affected components

Customer Support

Update timeline

  1. investigating Oct 07, 2018, 10:50 PM UTC

    Our phone service is currently down. We are working on resolving the issue. If you need to contact us, please send an email to [email protected].

  2. resolved Oct 08, 2018, 05:12 PM UTC

    Our phone system is back up!