Innovo experienced a major incident on February 25, 2020 affecting Deliver, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Deliver
Update timeline
- investigating Feb 25, 2020, 04:18 PM UTC
We are experiencing issues with Deliver Web and Route. We will provide updates as we investigate and work to resolve them.
- identified Feb 25, 2020, 05:00 PM UTC
The issue has been identified and we are working on a resolution.
- monitoring Feb 25, 2020, 08:56 PM UTC
A fix has been implemented and we are monitoring the results. It may take a short period for all Deliver Web and Route sites to be back online.
- resolved Feb 25, 2020, 09:11 PM UTC
Deliver Web and Route are back online.