Innovo incident

Portal Off-Line

Critical Resolved View vendor source →

Innovo experienced a critical incident on April 23, 2020 affecting Deliver and Route and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2020, 01:51 PM UTC
Resolved
Apr 23, 2020, 02:10 PM UTC
Duration
18m
Detected by Pingoru
Apr 23, 2020, 01:51 PM UTC

Affected components

DeliverRouteCustomer Portal

Update timeline

  1. investigating Apr 23, 2020, 01:51 PM UTC

    We are currently investigating the issue.

  2. investigating Apr 23, 2020, 01:55 PM UTC

    The portal is back up and you can now log back into apps. Sorry for the inconvenience.

  3. identified Apr 23, 2020, 01:57 PM UTC

    The portal issue today was due to GitHub returning a 500 error. We use GitHub for push notifications for OE Touch.

  4. monitoring Apr 23, 2020, 01:57 PM UTC

    We will continue to monitor the issue and make sure it is fully resolved.

  5. resolved Apr 23, 2020, 02:10 PM UTC

    The issue has been resolved. Total downtime was about 10 min.