Innovo experienced a minor incident on November 17, 2020 affecting Customer Portal, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2020, 03:31 PM UTC
We are having another issue today sending out email invites and password resets from the portal. We are working with Microsoft on the issue and will send out an update as soon as we know more.
- investigating Nov 17, 2020, 03:31 PM UTC
We are continuing to investigate this issue.
- investigating Nov 17, 2020, 03:53 PM UTC
We are continuing to investigate the issue. If you need to invite anyone to an Innovo app, you can use the Set Password feature and let them know what their password is. Once the issue has been resolved, you can send them a password reset from the portal or they can use the Forgot Password on the login screen of the app to reset.
- monitoring Nov 17, 2020, 04:24 PM UTC
A fix has been implemented and we are monitoring the results. Email invites and password resets are currently working.
- investigating Nov 17, 2020, 04:45 PM UTC
It looks like email invites and password resets are not working again. We will keep you posted as we investigate the issue.
- monitoring Nov 17, 2020, 06:38 PM UTC
Email invites and password resets are currently working. We will continue to monitor the issue throughout the day. Thank you for your patience!
- resolved Nov 17, 2020, 10:10 PM UTC
This issue has been resolved. if you continue to have issues sending out email invites and password resets, please let us know at [email protected]. We really appreciate your patience!