INKY incident

Viewing an encrypted email via the magic link option is not currently working

INKY experienced a major incident on June 9, 2025 affecting Encryption Service, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started: Jun 09, 2025, 05:16 PM UTC
Resolved: Jun 09, 2025, 06:23 PM UTC
Duration: 1h 6m
Detected by Pingoru: Jun 09, 2025, 05:16 PM UTC

Affected components

Encryption Service

Update timeline

investigating Jun 09, 2025, 05:16 PM UTC

If a recipient attempts to view an encrypted message via the "Sign in with email" option, they will receive an error and will not be able to view the message at this time. We are investigating the issue and hope to have a fix in place soon.
resolved Jun 09, 2025, 06:23 PM UTC

The fix is in place and authorization through the Sign in with email option should be working as expected again.