INKY incident
Delays and deferal of mail inky is investigating.
INKY experienced a critical incident on May 13, 2022 affecting Inky Region 1 - Southeast US, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2022, 09:53 PM UTC
Inky is investigating deferal of mail at this time. We will provide updates as soon as they are available. This is affecting all Inky regions currently.
- investigating May 13, 2022, 10:15 PM UTC
Inky has identified an issue affecting mail delivery in the Inky East-1 region. This error would result in customer mail being sent into that region being deferred. Inky has moved traffic away from that region while investigation and corrective action is taken We apologize for this issue.
- identified May 13, 2022, 10:16 PM UTC
Inky engineers have identified the issue with a certificate in use in the Inky East-1 region. Inky has removed traffic from that region while the issue is corrected.
- monitoring May 13, 2022, 10:28 PM UTC
Inky has corrected the internal certificate error and performing validation before beginning to shift traffic back to the East-1 region to restore normal redundancy.
- monitoring May 13, 2022, 11:05 PM UTC
We are continuing to monitor for any further issues.
- resolved May 14, 2022, 12:03 AM UTC
This incident has been resolved.