INKY incident
Inadvertent routing of mail to quarantine/junk in EU
INKY experienced a minor incident on July 15, 2022 affecting Dashboard Services EU and Link Rewriting service and 1 more component, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2022, 02:25 PM UTC
At this time, we have determined that Inky domains in the EU is being flagged as dangerous incorrectly. This is causing Microsoft to immediately route any messages that contain a link with Inky EU domains into quarantine or junk. Our US-based service is unaffected. Inky has engaged Microsoft and is investigating corrective measures at this time.
- investigating Jul 15, 2022, 02:31 PM UTC
We are continuing to investigate this issue.
- investigating Jul 15, 2022, 02:32 PM UTC
Microsoft has determined that the listing was an error they have corrected the issue and are beginning an internal process to correct the error and properly deliver messages
- monitoring Jul 15, 2022, 03:42 PM UTC
Microsoft has identified and begun internal remediation actions to correct the delivery of email incorrectly quarantined. Inky will continue to monitor the situation and has requested details from Microsoft on what caused the incorrect classification of domains.
- resolved Jul 15, 2022, 06:49 PM UTC
This incident has been resolved.