INKY incident

Small number of customer report mail loop in Office 365

Minor Resolved View vendor source →

INKY experienced a minor incident on July 27, 2022 affecting Inky Region 1 - Southeast US and Inky Region 2 - Eastern US and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 04:48 PM UTC
Resolved
Jul 28, 2022, 07:35 PM UTC
Duration
1d 2h
Detected by Pingoru
Jul 27, 2022, 04:48 PM UTC

Affected components

Inky Region 1 - Southeast USInky Region 2 - Eastern USInky Region 3 - Northwest US

Update timeline

  1. investigating Jul 27, 2022, 04:48 PM UTC

    Inky is investigating report of a small number of customer experiencing a mail loop in Office 365. This appears to be the result of a accepted domain being removed from the tenant. Inky is investigating and attempting to determine why the domain was removed from Microsoft. To correct the issue affected clients can reinstall via the Inky tools site to correct the issue.

  2. investigating Jul 27, 2022, 06:39 PM UTC

    Inky continues to investigate and has engaged Microsoft to determine why some accepted domains seem to have been removed from Office 365 tenants for a small number of customers.

  3. resolved Jul 28, 2022, 07:35 PM UTC

    Inky will continue to monitor for signs of trouble