Informed Repricer experienced a minor incident on July 9, 2019 affecting Upload Processing, lasting 23h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2019, 01:56 PM UTC
We identified a slowdown in our system causing a delay in upload processing. We are working to process all backlogged uploads with the "pending" status. During this time, new uploads may also experience a delay while our system continues to process all uploads in the queue. We have made this a top priority and are working to expedite this process as much as possible.
- monitoring Jul 09, 2019, 07:42 PM UTC
Our system has now completed the processing of all backlogged uploads that previously had the "pending" status; any new uploads should now be processing at their normal rate. We will continue to monitor to ensure that all uploads continue to process normally.
- resolved Jul 10, 2019, 01:17 PM UTC
We have been able to confirm that this issue is resolved and that our system is continuing to process uploads successfully at their normal rate.