Informed Repricer incident

Amazon outage impacting Informed functionality

Minor Resolved View vendor source →

Informed Repricer experienced a minor incident on December 2, 2020 affecting Repricing and Reporting, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2020, 03:12 PM UTC
Resolved
Dec 02, 2020, 08:43 PM UTC
Duration
5h 30m
Detected by Pingoru
Dec 02, 2020, 03:12 PM UTC

Affected components

RepricingReporting

Update timeline

  1. investigating Dec 02, 2020, 03:12 PM UTC

    Amazon Web Services is currently experiencing issues in their reports and feeds API which may result in delays in updating listing/competition data in Informed and updating prices on Amazon. We will continue to monitor this issue closely to ensure Informed functionality begins working again as soon as this issue is resolved. Amazon is currently aware of this issue and investigating; additional status updates from Amazon can be found at the following link: http://status.mws.amazon.com/

  2. monitoring Dec 02, 2020, 05:40 PM UTC

    As of 12:19 AM EST Amazon has reported that all systems at MWS have recovered and operations have returned to normal. We will continue to monitor to ensure Amazon's system remains functioning and Informed continues to remain fully operational.

  3. resolved Dec 02, 2020, 08:43 PM UTC

    After close monitoring we have confirmed this issue has been fully resolved.