Informed Repricer incident

Degraded website performance

Minor Resolved View vendor source →

Informed Repricer experienced a minor incident on January 15, 2021 affecting Webapp and Edit Listings, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2021, 04:41 PM UTC
Resolved
Jan 15, 2021, 06:29 PM UTC
Duration
1h 47m
Detected by Pingoru
Jan 15, 2021, 04:41 PM UTC

Affected components

WebappEdit Listings

Update timeline

  1. investigating Jan 15, 2021, 04:41 PM UTC

    We have received reports that some users are unable to edit listing information, are receiving errors messages, and data not is loading as expected. We have made this our top priority and are currently investigating this issue.

  2. monitoring Jan 15, 2021, 05:19 PM UTC

    A fix has been implemented and we are now monitoring to ensure Informed continues to work as expected.

  3. resolved Jan 15, 2021, 06:29 PM UTC

    This incident has been confirmed to be resolved.