Informed Repricer incident

Intermittent error pages when accessing Informed

Minor Resolved View vendor source →

Informed Repricer experienced a minor incident on January 26, 2021 affecting Webapp, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2021, 02:38 PM UTC
Resolved
Jan 26, 2021, 08:41 PM UTC
Duration
6h 2m
Detected by Pingoru
Jan 26, 2021, 02:38 PM UTC

Affected components

Webapp

Update timeline

  1. investigating Jan 26, 2021, 02:38 PM UTC

    We have received reports of users receiving error pages intermittently when accessing Informed. We are currently investigating and will continue to post any additional updates here.

  2. investigating Jan 26, 2021, 02:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 26, 2021, 05:49 PM UTC

    A fix has been implemented and we are now monitoring to ensure everything remains functioning as expected.

  4. resolved Jan 26, 2021, 08:41 PM UTC

    This incident has been resolved.