Informed Repricer incident

Unable to authorize new Amazon marketplaces

Major Resolved View vendor source →

Informed Repricer experienced a major incident on June 15, 2023 affecting Marketplace Authorization, lasting 8d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 01:36 PM UTC
Resolved
Jun 23, 2023, 02:41 PM UTC
Duration
8d 1h
Detected by Pingoru
Jun 15, 2023, 01:36 PM UTC

Affected components

Marketplace Authorization

Update timeline

  1. identified Jun 15, 2023, 01:36 PM UTC

    We are currently experiencing an issue preventing new Amazon marketplaces from being added to Informed. Our team has identified the root cause and is working with Amazon directly to get this resolved as soon as possible. This only affects the ability to add new Amazon marketplaces; existing Amazon marketplaces with valid credentials already connected with Informed will continue to fully perform as expected. We will continue to post additional updates here.

  2. monitoring Jun 23, 2023, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2023, 02:41 PM UTC

    This incident has been resolved.