Informed Repricer experienced a notice incident on November 6, 2017, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Nov 06, 2017, 03:14 PM UTC
Our support provider, Zendesk is currently experiencing failures on inbound and outbound email processing and talk functionality. We may fail to receive incoming requests. Support email reply times will be delayed and scheduled calls can not be completed until functionality is restored.
- resolved Nov 06, 2017, 09:13 PM UTC
Our Support Center is now fully operational. Customers should see response times and scheduled calls resume as normal.