Informed Repricer incident

Delayed upload processing and long page load times

Minor Resolved View vendor source →

Informed Repricer experienced a minor incident on August 7, 2018 affecting User Database, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2018, 12:09 PM UTC
Resolved
Aug 07, 2018, 06:05 PM UTC
Duration
5h 56m
Detected by Pingoru
Aug 07, 2018, 12:09 PM UTC

Affected components

User Database

Update timeline

  1. investigating Aug 07, 2018, 12:09 PM UTC

    We are currently experiencing an issue with a single database that is causing pages to load slowly and delay upload processing for some users. A fix is in the works and will be deployed as soon as possible, thank you for patience and understanding.

  2. monitoring Aug 07, 2018, 03:04 PM UTC

    A fix has been deployed and we are monitoring the results.

  3. resolved Aug 07, 2018, 06:05 PM UTC

    The application is once again running at full speed and all uploads have been processed.