Informed Repricer incident

Accounts showing no price changes or orders

Notice Resolved View vendor source →

Informed Repricer experienced a notice incident on May 13, 2019 affecting Insight Database, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2019, 02:06 PM UTC
Resolved
May 15, 2019, 01:15 PM UTC
Duration
1d 23h
Detected by Pingoru
May 13, 2019, 02:06 PM UTC

Affected components

Insight Database

Update timeline

  1. investigating May 13, 2019, 02:06 PM UTC

    We have identified a display-only issue in our system preventing price changes and order data from displaying in users' accounts starting from 6 PM EST yesterday (5/12). This is a top priority our team is actively investigating. We will continue to communicate updates regarding this as received.

  2. identified May 13, 2019, 02:19 PM UTC

    Our engineering team has confirmed this as a display-only issue, specifically an outage preventing repricing activity and order data from being recorded and displayed in users' accounts. They have since rolled out a fix resolving this and are working to restore the missing data to user's accounts.

  3. monitoring May 14, 2019, 02:22 PM UTC

    All data has been restored. We will continue to monitor to ensure everything remains working as expected.

  4. resolved May 15, 2019, 01:15 PM UTC

    We have been able to confirm that this issue is resolved and all data has been restored.