Informed Repricer experienced a minor incident on December 6, 2019 affecting Orders Download, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Orders Download
Update timeline
- investigating Dec 06, 2019, 06:28 PM UTC
We identified a slowdown in our system causing a delay in order processing. We are working to process all backlogged orders. During this time, orders from 12/5 onward may take additional time to show in Informed and your Daily Summary email. We have made this a top priority and are working to expedite this process as much as possible.
- resolved Dec 07, 2019, 06:30 PM UTC
Our system has completed processing all backlogged orders; any new orders should now be processing at their normal rate. We will continue to monitor to ensure that all orders continue to process normally.