Informed Repricer incident

Listings showing Out of Stock or Deleted due to missing data in Amazon FBA reports

Minor Resolved View vendor source →

Informed Repricer experienced a minor incident on August 15, 2024 affecting Listing download, lasting 12d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 04:30 PM UTC
Resolved
Aug 28, 2024, 03:35 PM UTC
Duration
12d 23h
Detected by Pingoru
Aug 15, 2024, 04:30 PM UTC

Affected components

Listing download

Update timeline

  1. identified Aug 15, 2024, 04:30 PM UTC

    We have received reports of Amazon FBA products showing as Out of Stock or Deleted in Informed Repricer. After investigation, this was identified to be due to several of Amazon's FBA related reports not containing all active SKUs expected. Our team has opened an escalation directly with Amazon with the Case ID: 15821047711. We will continue to post any additional updates here as we receive them from their team.

  2. monitoring Aug 21, 2024, 10:02 PM UTC

    Our team has confirmed that FBA listings previously missing from Amazon's reports are now showing as expected. We will continue to monitor to ensure functionality remains working as expected.

  3. resolved Aug 28, 2024, 03:35 PM UTC

    This incident has been confirmed to be resolved.