Influence.io incident

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Major Resolved View vendor source →

Influence.io experienced a major incident on September 19, 2023 affecting Dashboard, lasting 13h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 06:28 PM UTC
Resolved
Sep 20, 2023, 07:44 AM UTC
Duration
13h 16m
Detected by Pingoru
Sep 19, 2023, 06:28 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Sep 19, 2023, 06:28 PM UTC

    We are investigating an issue where the customers page on the dashboard is failing to show any data.

  2. identified Sep 19, 2023, 06:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 19, 2023, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 19, 2023, 08:18 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 20, 2023, 07:44 AM UTC

    This incident has been resolved.