Influence.io incident

Platform API unreachable

Critical Resolved View vendor source →

Influence.io experienced a critical incident on February 1, 2024 affecting Platform API, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 10:54 AM UTC
Resolved
Feb 01, 2024, 02:47 PM UTC
Duration
3h 53m
Detected by Pingoru
Feb 01, 2024, 10:54 AM UTC

Affected components

Platform API

Update timeline

  1. identified Feb 01, 2024, 10:54 AM UTC

    We have received reports of the Platform API being unreachable and returning 502 HTTP Status codes. We have investigated and identified an issue. A fix is now being deployed.

  2. monitoring Feb 01, 2024, 11:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 01, 2024, 02:47 PM UTC

    This incident has been resolved.