Service disruption in US Cloud

Update timeline

1. investigating Feb 12, 2026, 05:30 AM UTC

   Status: Investigating We're investigating reports of US Cloud service disruptions. We'll provide an update shortly as we dig further into our metrics. Affected components PAM (Degraded performance) Secrets management (Degraded performance) PKI (Degraded performance)

2. identified Feb 12, 2026, 05:37 AM UTC

   Status: Identified We've identified the root cause as out-of-memory issues with our caching system. Our team is currently scaling the affected service to restore normal operations. Affected components Secrets management (Degraded performance) PKI (Degraded performance) PAM (Degraded performance)

3. monitoring Feb 12, 2026, 05:48 AM UTC

   Status: Monitoring Caching service has been scaled. Services should be returning to normal. We'll confirm full resolution shortly. Affected components Secrets management (Degraded performance) PKI (Degraded performance) PAM (Degraded performance)

4. resolved Feb 12, 2026, 05:51 AM UTC

   Status: Resolved This incident has been resolved. All services are operating normally. Affected components Secrets management (Operational) PKI (Operational) PAM (Operational)

5. investigating Feb 12, 2026, 06:00 AM UTC

   Status: Investigating We are investigating reports of disruption Affected components Secrets management (Full outage) PKI (Full outage) PAM (Full outage)

6. monitoring Feb 12, 2026, 06:02 AM UTC

   Status: Monitoring A fix has been deployed and we're monitoring the results. Services should be returning to normal. We'll confirm full resolution shortly. Affected components Secrets management (Operational) PKI (Operational) PAM (Operational)

7. resolved Feb 12, 2026, 06:12 AM UTC

   Status: Resolved This incident has been resolved. All services are operating normally. We apologize for any inconvenience caused. Affected components PKI (Operational) PAM (Operational) Secrets management (Operational)