InEvent incident

Database slowness

Major Resolved View vendor source →

InEvent experienced a major incident on August 17, 2020 affecting API and Platform, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2020, 10:56 PM UTC
Resolved
Aug 17, 2020, 11:36 PM UTC
Duration
39m
Detected by Pingoru
Aug 17, 2020, 10:56 PM UTC

Affected components

APIPlatform

Update timeline

  1. investigating Aug 17, 2020, 11:08 PM UTC

    We are currently investigating a database connectivity slowness at our US East region.

  2. resolved Aug 17, 2020, 11:36 PM UTC

    We have detected that one of the master servers exceed their temporary storage capacity. The server auto scaling temporary capacity has now been enabled for all master servers.