InEvent incident

Firebase is currently outputting closed connection errors

Major Resolved View vendor source →

InEvent experienced a major incident on November 16, 2021 affecting Firebase Web Sockets, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 05:58 PM UTC
Resolved
Nov 16, 2021, 06:23 PM UTC
Duration
25m
Detected by Pingoru
Nov 16, 2021, 05:58 PM UTC

Affected components

Firebase Web Sockets

Update timeline

  1. investigating Nov 16, 2021, 05:58 PM UTC

    We are checking with Google the status of the issue. For now, we recommend switching to the Native WebSockets option under Event > Tools.

  2. investigating Nov 16, 2021, 05:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 16, 2021, 06:06 PM UTC

    We have implemented a fix which allows you to connect to the Virtual Lobby with limited connectivity. While Google Firebase is offline, we recommend to switch to InEvent native websockets under Settings > Tools.

  4. monitoring Nov 16, 2021, 06:08 PM UTC

    Google Firebase issue can also be seen here on this page https://status.firebase.google.com/

  5. monitoring Nov 16, 2021, 06:21 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 16, 2021, 06:23 PM UTC

    The issue has been mitigated and the service has been restored. https://status.firebase.google.com/incidents/Xed5fGf9USDWdzsqN4GX

  7. postmortem Nov 16, 2021, 06:25 PM UTC

    **Google Firebase** had a major global outage this afternoon that lasted for 6 minutes. This outage impacted our **Virtual Lobby**, but the overall functionality still worked, with limited connectivity to _Chats, Questions, Group Rooms_ and _interactions_. You can check out **Google’s** official statement here: [https://status.firebase.google.com/incidents/Xed5fGf9USDWdzsqN4GX](https://status.firebase.google.com/incidents/Xed5fGf9USDWdzsqN4GX)