InEvent incident

Mux service is down and Live Studio customers might be affected

Major Resolved View vendor source →

InEvent experienced a major incident on March 29, 2023 affecting Mux Streaming Service, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 06:40 AM UTC
Resolved
Mar 29, 2023, 09:21 AM UTC
Duration
2h 41m
Detected by Pingoru
Mar 29, 2023, 06:40 AM UTC

Affected components

Mux Streaming Service

Update timeline

  1. investigating Mar 29, 2023, 08:40 AM UTC

    We are investigating an issue with Mux (mux.com) Streaming Platform that is rejecting new InEvent Live Studio streams due to an outage on their end. Our recommendation for now is to use Video Conferencing or RTMP modes for customers that need to stream content. Once we have updates from Mux, we will update this incident report.

  2. investigating Mar 29, 2023, 08:40 AM UTC

    We are still waiting for Mux support to contact us.

  3. identified Mar 29, 2023, 09:17 AM UTC

    Mux has identified the issue and deployed a fix. We will be monitoring the results and update this report soon.

  4. resolved Mar 29, 2023, 09:21 AM UTC

    This incident has been resolved.