Increase incident

Service timeouts

Major Resolved View vendor source →

Increase experienced a major incident on February 4, 2023 affecting API and Dashboard and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2023, 09:44 PM UTC
Resolved
Feb 04, 2023, 09:55 PM UTC
Duration
10m
Detected by Pingoru
Feb 04, 2023, 09:44 PM UTC

Affected components

APIDashboardSandbox

Update timeline

  1. investigating Feb 04, 2023, 10:47 PM UTC

    A configuration change led to severe performance degradation on API and Sandbox requests. This led to 20% of API and Sandbox requests timing out. The change was reverted and services are now healthy.

  2. resolved Feb 04, 2023, 10:48 PM UTC

    This incident has been resolved.