Increase incident

Adding cards to digital wallets

Minor Resolved View vendor source →

Increase experienced a minor incident on August 1, 2024 affecting Cards, lasting 23h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 04:48 PM UTC
Resolved
Aug 02, 2024, 04:30 PM UTC
Duration
23h 42m
Detected by Pingoru
Aug 01, 2024, 04:48 PM UTC

Affected components

Cards

Update timeline

  1. investigating Aug 01, 2024, 04:48 PM UTC

    We are investigating an issue when adding cards to digital wallets, such as Apple Pay. Cards already added to digital wallets will continue to work.

  2. investigating Aug 02, 2024, 03:18 AM UTC

    We are continuing to investigate the issue with Visa.

  3. resolved Aug 02, 2024, 04:30 PM UTC

    This is now resolved. Note that this issue only impacted new additions to digital wallets and had no impact on other card functionality, such as card creation or payments.