implio incident

Moderation queues and other parts of the web app are unresponsive

Minor Resolved View vendor source →

implio experienced a minor incident on January 25, 2023 affecting implio core and implio api and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 11:04 AM UTC
Resolved
Jan 25, 2023, 12:06 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 25, 2023, 11:04 AM UTC

Affected components

implio coreimplio apiimplio web app

Update timeline

  1. investigating Jan 25, 2023, 11:04 AM UTC

    The Implio web app is currently undergoing a partial outage: manual moderation queues and other parts of the app (rules, lists) are slow to load. We're investigating the problem.

  2. monitoring Jan 25, 2023, 11:23 AM UTC

    The issue has been linked to one of our data stores. The web app is responsive again, but we're still monitoring metrics.

  3. resolved Jan 25, 2023, 12:06 PM UTC

    This incident is now fully resolved. We're sorry for the inconvenience this problem has caused.

  4. postmortem Jan 25, 2023, 12:07 PM UTC

    Usage spiked in one of our data stores after an improvement was deployed. We’re looking into the root cause of this to avoid this in the future.