implio experienced a major incident on July 10, 2023 affecting implio core and implio api, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 10, 2023, 05:48 PM UTC
Today between 18:40 and 19:40 PM the Implio platform has experienced issues in one of its internal services, with the following consequences: - Synchronous moderation endpoint: some of the requests were denied with HTTP 500 errors, - Asynchronous moderation endpoint: delayed processing. We sincerely apologize for any inconvenience this may have caused.
- monitoring Jul 10, 2023, 05:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2023, 06:31 PM UTC
This incident is now resolved. The incident occurred due to a human error during a configuration update that is usually trouble-free. This unexpected situation momentarily disrupted our services. This incident has been taken very seriously and corrective measures were quickly implemented to prevent such a situation from happening again. We regret any inconvenience this may have caused and thank you for your ongoing understanding and support.