implio experienced a notice incident on August 7, 2023, lasting 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 09, 2023, 07:00 AM UTC
Today, between 00:15 and 1:10 CET, the Implio platform experienced issues due to a failure in one of its critical instances. This unexpected failure led to the following consequences: Synchronous Moderation Endpoint: Some of the requests were denied, returning HTTP 500 errors. Asynchronous Moderation Endpoint: Processing was delayed, leading to slower response times. The affected instances failure had an immediate impact on the overall performance of our services, and we recognize the inconvenience this may have caused. Our team promptly identified the failed instances as the root cause and took immediate action to address the issue and worked diligently to restore full functionality and implement measures to prevent similar incidents in the future. We sincerely apologize for any disruption this incident may have caused to your operations. Your trust is paramount to us, and we are committed to maintaining the reliability and integrity of our services.