Imperva incident

[INC-935] Imperva Management Portal UI Performance Degradation

Minor Resolved View vendor source →

Imperva experienced a minor incident on November 18, 2025, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 07:54 PM UTC
Resolved
Nov 19, 2025, 01:32 AM UTC
Duration
5h 38m
Detected by Pingoru
Nov 18, 2025, 07:54 PM UTC

Update timeline

  1. investigating Nov 18, 2025, 07:54 PM UTC

    We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  2. monitoring Nov 18, 2025, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 18, 2025, 08:42 PM UTC

    Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  4. resolved Nov 19, 2025, 01:32 AM UTC

    This incident has been resolved.