Imperva incident

[ INC-943] Imperva Management Portal API Security Discovery Dashboard Issue

Minor Resolved View vendor source →

Imperva experienced a minor incident on December 16, 2025, lasting 13h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 11:04 AM UTC
Resolved
Dec 17, 2025, 12:42 AM UTC
Duration
13h 38m
Detected by Pingoru
Dec 16, 2025, 11:04 AM UTC

Update timeline

  1. investigating Dec 16, 2025, 11:04 AM UTC

    We have discovered a potential service degradation, affecting the Imperva Management Portal. The API Security Discovery Dashboard does not return data when loading a custom date range; however, data is visible when viewing the last 24 hours. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

  2. investigating Dec 16, 2025, 11:10 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 16, 2025, 11:55 AM UTC

    We have identified the source of the service degradation affecting the API Security Discovery Dashboard. Technical teams are working on a fix. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

  4. identified Dec 16, 2025, 12:28 PM UTC

    The fix has been implemented. While recovery is in progress, it may take some time for all services to fully reflect the changes. An estimated time of resolution is not yet available. Further updates to follow.

  5. identified Dec 16, 2025, 02:40 PM UTC

    The service is in the recovery phase, and restoration is currently in progress.

  6. identified Dec 16, 2025, 07:20 PM UTC

    The fix has been successfully implemented, and recovery is currently in progress. Some services may take additional time to fully reflect the changes. An estimated time of full resolution is not yet available. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

  7. monitoring Dec 17, 2025, 12:14 AM UTC

    Technical teams have performed remedial actions and the dashboard on the API Security page is now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  8. resolved Dec 17, 2025, 12:42 AM UTC

    This incident has been resolved.