[INC-969] Los Angeles, CA (SNA) PoP Data Center Issue

Update timeline

1. investigating Feb 03, 2026, 06:07 PM UTC

   Our technical teams are currently investigating an issue affecting the Los Angeles, CA (SNA) Point of Presence. Some customers may experience intermittent connectivity or timeouts when accessing CWAF-protected applications through this location.

2. investigating Feb 03, 2026, 06:40 PM UTC

   Our technical teams continue to actively investigate the issue affecting the Los Angeles, CA (SNA) Point of Presence.

3. investigating Feb 03, 2026, 07:26 PM UTC

   Our technical teams have isolated the affected components, and customer impact has been mitigated. Services are currently stable. We are continuing to investigate the issue to identify the root cause and ensure long-term stability.

4. investigating Feb 03, 2026, 07:57 PM UTC

   Our teams continue to investigate the issue. Services are currently stable and there is no ongoing customer impact. We will provide further updates as more information becomes available.

5. identified Feb 03, 2026, 10:19 PM UTC

   The issue has been identified and isolated. At this time, there is no current customer impact. We are continuing to closely monitor the environment to ensure service remains stable.

6. monitoring Feb 04, 2026, 09:38 AM UTC

   We deactivated the problematic component and issue has been remediated. We are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

7. resolved Feb 05, 2026, 03:46 PM UTC

   The incident has been resolved and service in the data center has been restored to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.