[INC-977] Imperva Support Portal Access Issue

Update timeline

1. investigating Feb 19, 2026, 08:15 AM UTC

   We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. investigating Feb 19, 2026, 08:36 AM UTC

   We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable due to connectivity issues. Technical teams are currently investigating potential issues with a third-party provider. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. investigating Feb 19, 2026, 08:51 AM UTC

   We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable due to connectivity issues. This issue is also affecting our teams' ability to connect to our telephony system. We are treating this matter with the highest priority. Technical teams are currently investigating potential issues with a third-party provider. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

4. identified Feb 19, 2026, 09:53 AM UTC

   We have identified a potential cause for the service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable due to connectivity issues. This issue is also affecting our teams' ability to connect to our telephony system. We are treating this matter with the highest priority. Technical teams are currently investigating potential issues with our third-party provider. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

5. monitoring Feb 19, 2026, 10:06 AM UTC

   Technical teams have performed remedial actions and the Imperva Support Portal access is returning to normal operations. Technical teams will continue monitoring the system. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

6. resolved Feb 19, 2026, 10:32 AM UTC

   The incident has been resolved and normal service levels have been restored. We apologize for any inconvenience that this issue may have caused. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.