[INC-1001] Imperva GRE Performance Dashboard Issue across Multiple Data Center

Update timeline

1. investigating Mar 27, 2026, 11:17 AM UTC

   We have discovered a degradation in our statistics affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center . Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. investigating Mar 27, 2026, 12:28 PM UTC

   We are continuing to investigate the degradation affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. investigating Mar 27, 2026, 01:06 PM UTC

   Technical teams are continuing to investigate the degradation affecting the Imperva GRE Performance Dashboard across multiple data centers. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. identified Mar 27, 2026, 01:56 PM UTC

   We have identified the source of the degradation affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center. Customer domains are still fully protected at this time. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. monitoring Mar 27, 2026, 02:02 PM UTC

   Technical teams have performed remedial actions and the Imperva GRE Performance Dashboard are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

6. resolved Mar 27, 2026, 02:57 PM UTC

   The incident has been resolved and normal service levels have been restored for the Imperva GRE Performance Dashboard. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.