[INC-1009] Imperva Management Portal Cloud WAF Dashboard Issue

Update timeline

1. investigating Apr 09, 2026, 07:39 PM UTC

   We have identified a potential service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected at this time. Technical teams are actively investigating, and further updates will follow. The next Status Update on this Incident will be provided no later than 20:08 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. investigating Apr 09, 2026, 08:06 PM UTC

   We continue to investigate the service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected, and our engineering teams are actively working toward resolution. The next Status Update on this Incident will be provided no later than 20:36 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. investigating Apr 09, 2026, 08:36 PM UTC

   We continue to investigate the service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected, and our engineering teams are actively working toward resolution. The next Status Update on this Incident will be provided no later than 21:06 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. identified Apr 09, 2026, 08:49 PM UTC

   We have identified the source of the service degradation impacting the Cloud WAF dashboard, resulting in missing data in the Security Events section. Technical teams are actively working on mitigation. The next status update for this incident will be provided no later than 21:19 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. identified Apr 09, 2026, 09:20 PM UTC

   We have identified the source of the service degradation impacting the Cloud WAF dashboard, resulting in missing data in the Security Events section. A fix is currently being deployed by the technical teams. The next status update for this incident will be provided no later than 21:50 UTC.

6. identified Apr 09, 2026, 09:50 PM UTC

   The fix is currently being deployed by the technical teams. The next status update for this incident will be provided no later than 22:20 UTC.

7. identified Apr 09, 2026, 10:20 PM UTC

   The fix is currently being deployed by the technical teams. The next status update for this incident will be provided no later than 22:50 UTC.

8. identified Apr 09, 2026, 10:57 PM UTC

   The fix is currently being deployed by the technical teams. The next status update for this incident will be provided no later than 23:25 UTC.

9. identified Apr 09, 2026, 11:17 PM UTC

   Data visibility has been restored on the Cloud WAF dashboard, and systems are operating as expected. However, a gap remains for the period from yesterday until now. The data is present, but may not be fully visible across all resolutions. We are actively completing the remaining data processing and backfilling the missing data. New data is being reflected correctly on the dashboard. Full restoration is expected within approximately 10 hours.

10. resolved Apr 10, 2026, 10:05 AM UTC

    Final validation has been completed, data visibility on the Cloud WAF dashboard has been restored, and all systems are now functioning as expected. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.