Impero experienced a critical incident on December 16, 2019 affecting us.edpro.cloud, lasting 12h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 16, 2019, 11:51 AM UTC
An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.
- identified Dec 16, 2019, 11:51 AM UTC
An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.
- monitoring Dec 16, 2019, 03:54 PM UTC
The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.
- resolved Dec 17, 2019, 12:25 AM UTC
We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.