Impero incident

Connection Service partial outage

Major Resolved View vendor source →

Impero experienced a major incident on August 29, 2019 affecting uk.edpro.cloud and us.edpro.cloud, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2019, 12:31 PM UTC
Resolved
Aug 29, 2019, 03:35 PM UTC
Duration
3h 4m
Detected by Pingoru
Aug 29, 2019, 12:31 PM UTC

Affected components

uk.edpro.cloudus.edpro.cloud

Update timeline

  1. identified Aug 29, 2019, 12:31 PM UTC

    We have identified an issue with our Connection Services which occurred at 10:46 UTC.

  2. monitoring Aug 29, 2019, 12:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 29, 2019, 03:35 PM UTC

    This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.