Impero incident

UK connection service outage

Critical Resolved View vendor source →

Impero experienced a critical incident on September 10, 2019 affecting uk.edpro.cloud, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2019, 08:07 AM UTC
Resolved
Sep 10, 2019, 10:30 AM UTC
Duration
2h 23m
Detected by Pingoru
Sep 10, 2019, 08:07 AM UTC

Affected components

uk.edpro.cloud

Update timeline

  1. investigating Sep 10, 2019, 08:07 AM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2019, 08:09 AM UTC

    We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

  3. monitoring Sep 10, 2019, 08:17 AM UTC

    A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

  4. resolved Sep 10, 2019, 10:30 AM UTC

    This incident has been resolved.