Impero incident

edpro cloud inaccessible

Critical Resolved View vendor source →

Impero experienced a critical incident on November 3, 2019 affecting uk.edpro.cloud and us.edpro.cloud, lasting 13h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2019, 01:12 AM UTC
Resolved
Nov 03, 2019, 02:15 PM UTC
Duration
13h 3m
Detected by Pingoru
Nov 03, 2019, 01:12 AM UTC

Affected components

uk.edpro.cloudus.edpro.cloud

Update timeline

  1. identified Nov 03, 2019, 10:47 AM UTC

    The issue has been identified and a fix is being implemented.

  2. investigating Nov 03, 2019, 10:49 AM UTC

    We are currently investigating this issue.

  3. identified Nov 03, 2019, 10:50 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 03, 2019, 02:15 PM UTC

    We have replaced our failing loadbalancing system and all tested as working.