Impact experienced a minor incident on May 5, 2024 affecting Reporting, lasting 21h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2024, 07:39 PM UTC
Impact.com Action reporting is currently delayed. Actions from 2024/05/02 19:30 UTC to 2024/05/04 18:50 UTC are currently being reprocessed. While these actions are reprocessed, there may be a general delay in actions showing in reporting. All other reporting is up to date, and tracking is unaffected. We will provide updates as we work through reprocessing the actions. If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page. If you have any questions, please reach out to our Support team by clicking 'Need help?' on the bottom right of your account > Tickets)
- identified May 06, 2024, 04:42 AM UTC
Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are currently being reprocessed. Why are we reprocessing these actions: An issue was detected in our data processing where the system did not assign a winning click to conversion or the system did not find all of the referring clicks. To be very conservative, we have decided to reprocess all data in the affected time period. What can you expect: If a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’. While these actions are reprocessed, there may be a general delay in actions appearing in your reports. What if you have questions: If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page. After our status page has been updated to a ‘Resolved’ status, if you have actions you are concerned about, please do not hesitate to reach out to our Support Team by clicking 'Need help?' on the bottom right of your account > Tickets).
- monitoring May 06, 2024, 10:03 AM UTC
Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are continuing to be reprocessed. While this is happening, there may be a general delay in actions appearing in your reports. When a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’.
- resolved May 06, 2024, 05:04 PM UTC
The action reporting delay has been resolved. Actions have been reprocessed and action reporting is no longer delayed. Please don’t hesitate to reach out to our support team by clicking 'Need help?' on the bottom right of your account > Tickets if you have any questions or concerns.