Impact experienced a critical incident on May 22, 2024 affecting Platform API, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2024, 03:18 PM UTC
We're currently experiencing a platform outage, primarily affecting API endpoints. Tracking is unaffected and all events will be processed as soon as the platform is back to normal operation. Our engineers are working diligently to resolve this issue and will provide additional updates once available.
- identified May 22, 2024, 03:54 PM UTC
We have identified the issue and we’re working to implement a fix as quickly as possible.
- monitoring May 22, 2024, 04:07 PM UTC
A fix has been implemented to resolve the API disruptions and we are monitoring the results.
- resolved May 22, 2024, 04:44 PM UTC
The API disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).