Impact experienced a major incident on September 18, 2024 affecting Platform API, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Platform API
Update timeline
- investigating Sep 18, 2024, 03:41 PM UTC
We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.
- identified Sep 18, 2024, 04:19 PM UTC
We were experiencing an elevated level of API errors. We have identified the issue and we’re working to implement a fix as quickly as possible.
- monitoring Sep 18, 2024, 04:29 PM UTC
A fix has been implemented to resolve the elevated API errors and we are monitoring the results.
- resolved Sep 18, 2024, 04:49 PM UTC
The elevated API errors have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).