Impact incident

Conversion tracking delay for programs using third-party integrations

Minor Resolved View vendor source →

Impact experienced a minor incident on September 24, 2024 affecting API Tracking, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 08:14 PM UTC
Resolved
Sep 25, 2024, 02:09 AM UTC
Duration
5h 55m
Detected by Pingoru
Sep 24, 2024, 08:14 PM UTC

Affected components

API Tracking

Update timeline

  1. investigating Sep 24, 2024, 08:14 PM UTC

    We are currently investigating a delay in conversion tracking for programs using third-party integrations, such as e-commerce, CRM, or payment platform integrations. We will provide an update soon. Thank you for your patience as we investigate this matter.

  2. resolved Sep 25, 2024, 02:09 AM UTC

    We have identified the cause of the delay in conversion reporting for programs using third-party integrations, such as e-commerce, CRM, or payment platforms, and we are actively processing the backlog of conversions, which we expect to have caught up in in the next 10 hours.