Impact incident

Elevated API Errors- Investigating

Major Resolved View vendor source →

Impact experienced a major incident on December 17, 2024 affecting API Tracking and Platform API, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 06:50 PM UTC
Resolved
Dec 17, 2024, 08:40 PM UTC
Duration
1h 49m
Detected by Pingoru
Dec 17, 2024, 06:50 PM UTC

Affected components

API TrackingPlatform API

Update timeline

  1. investigating Dec 17, 2024, 06:50 PM UTC

    We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.

  2. identified Dec 17, 2024, 07:40 PM UTC

    We have identified the issue and a fix is being deployed.

  3. monitoring Dec 17, 2024, 08:16 PM UTC

    A fix has been implemented to resolve the elevated API errors and we are monitoring the results.

  4. resolved Dec 17, 2024, 08:40 PM UTC

    Metrics have returned to normal. APIs are available.