Immutable incident

Magic wallet sign-on unavailable for new users

Major Resolved View vendor source →

Immutable experienced a major incident on October 31, 2023 affecting Passport, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 11:20 PM UTC
Resolved
Oct 31, 2023, 11:45 PM UTC
Duration
24m
Detected by Pingoru
Oct 31, 2023, 11:20 PM UTC

Affected components

Passport

Update timeline

  1. investigating Oct 31, 2023, 11:20 PM UTC

    We are currently investigating an issue with Magic Wallet sign-on for new users.

  2. monitoring Oct 31, 2023, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 01, 2023, 02:14 AM UTC

    This incident has been resolved.