Immutable incident

Passport Purchase OnRamp defaulting to ETH Mainnet

Major Resolved View vendor source →

Immutable experienced a major incident on July 25, 2024 affecting Passport, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 04:43 AM UTC
Resolved
Jul 29, 2024, 02:49 AM UTC
Duration
3d 22h
Detected by Pingoru
Jul 25, 2024, 04:43 AM UTC

Affected components

Passport

Update timeline

  1. identified Jul 25, 2024, 04:43 AM UTC

    Our team has identified an issue in Immutable Passport resulting in purchases made through the OnRamp widget defaulting to ETH Mainnet as the destination instead of Immutable zkEVM due to a vendor issue. This will also affect https://toolkit.immutable.com. We have disabled the widget temporarily while our team resolves the issue.

  2. resolved Jul 29, 2024, 02:49 AM UTC

    This incident has been resolved.