Immutable incident

Passport Wallet operations failing on Immutable X

Major Resolved View vendor source →

Immutable experienced a major incident on September 4, 2024 affecting Passport, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 05:14 AM UTC
Resolved
Sep 04, 2024, 05:25 AM UTC
Duration
11m
Detected by Pingoru
Sep 04, 2024, 05:14 AM UTC

Affected components

Passport

Update timeline

  1. investigating Sep 04, 2024, 05:14 AM UTC

    We are currently investigating an issue impacting Passport that may be causing issues transacting on Immutable X. Our team is actively working on resolving this and will provide updates as soon as possible.

  2. identified Sep 04, 2024, 05:18 AM UTC

    We have identified the root cause and are actively working towards remediation.

  3. monitoring Sep 04, 2024, 05:22 AM UTC

    New transactions are now accepted and we are closely monitoring the processing of the accumulated backlog. We apologise for the inconvenience.

  4. resolved Sep 04, 2024, 05:25 AM UTC

    This incident is now resolved.